I cannot see LeadGen
Check the workspace plan, installed product areas, and your user access. LeadGen is separately gated from ordinary Marketing campaign access. If another user can see LeadGen and you cannot, compare user-level product access and role permissions.I can see LeadGen but cannot run it
This usually means the view is available but the run requirement is not. Check:- workspace access state
lead_gen.runpermission- remaining plan capacity or valid credit grants
- whether the backend has already consumed the last available capacity in another run
The run returned no results
Review geography, industry, and search terms. A very narrow combination can legitimately return nothing. The backend finalization path treats a run finalized withno_results as refundable when it had been charged and had not already been refunded.
The run failed
Do not immediately submit several replacement runs. First check whether the failed run has finalized and whether the charged capacity was restored. Failed and canceled runs are also refundable under the current backend finalization logic.The balance looks stale
Refresh the LeadGen state. The backend balance is authoritative. If the mismatch persists, keep the run ID and report the problem so the charge source, charged amount, and refund timestamp can be checked.The same company already exists in Sales
Do not create a second active record just because the prospect appeared in another generation run. Use the existing record or the duplicate review flow where appropriate.The results are poor but the run succeeded
That is usually a targeting problem rather than a failed job. Narrow the market, adjust one major targeting dimension, and compare the next run rather than changing everything at once.Improve targeting
Start with the customer you can actually serve, then use geography, industry, and search terms to describe that market.