> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lynkacrm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a support ticket

> Create a customer support ticket with company, related deal, type, category, title, description, impact, priority, assignee, and status context.

A ticket records a customer problem or support request that needs ownership, status tracking, and possibly SLA monitoring.

## Required customer context

The current ticket creation flow requires a company or customer relationship. A related deal can be selected only from deals that belong to the selected company.

That prevents a ticket from being attached to an unrelated opportunity simply because the deal name looked similar.

## Create the ticket

<Steps>
  <Step title="Open Support">Go to **Support**, then **Tickets**.</Step>
  <Step title="Create the ticket">Use the new-ticket action.</Step>
  <Step title="Choose the company">Select the customer or company the request belongs to.</Step>
  <Step title="Link the deal if relevant">If the issue relates to a specific commercial opportunity, choose a deal from the selected company's eligible deals.</Step>
  <Step title="Describe the request">Complete the ticket type, category, title, detailed description, impact, priority, assignee, and status fields that apply.</Step>
  <Step title="Save">Create the ticket. It enters the support workflow and can participate in assignment, SLA, automation, notes, and activity history.</Step>
</Steps>

## Priority and impact

Use these fields to describe operational urgency rather than customer importance alone. A large customer with a minor question does not automatically need the same priority as a service outage affecting a smaller account.

## Assignee

Assignment identifies who owns the response. Ticket assignment is protected separately by `ticket.assign`, while creating and editing use `ticket.create` and `ticket.edit`.

The automation catalog includes **Ticket has no assignee** to catch open tickets that nobody owns.

## Desktop and mobile

Desktop can show ticket list or Kanban surfaces with filters and a right-side detail or create panel. Mobile uses ticket cards and compact forms. The company relationship and permission checks are the same.

## Related articles

* [Assign and manage a ticket](/product/support/tickets/assign-manage)
* [Ticket SLA and response times](/product/support/sla-automation)