> ## Documentation Index > Fetch the complete documentation index at: https://docs.lynkacrm.com/llms.txt > Use this file to discover all available pages before exploring further. # Support tickets in Lynka > Learn how Lynka support tickets track customer issues, assignment, priority, status, related deals, notes, SLA, and resolution history. Tickets are the working records for customer support issues. Each ticket keeps the customer relationship, issue description, responsibility and support history together. Open **Support > Tickets** to use the list or Kanban surface. Desktop provides richer table and board controls, while mobile uses compact cards and mobile filters. ## What belongs on a ticket The create flow can include the company or customer, a related deal, type, category, title, detailed description, impact, priority and assignee. A related deal can only be selected from deals belonging to the selected company. That keeps support history connected to the correct commercial relationship. ## Ownership and status Assign the ticket to the person responsible for the next action. Users may need `ticket.assign` permission to change ownership. Update status as the work changes. A resolved or closed state should represent a genuine support outcome, not simply an attempt to remove the ticket from the queue. ## SLA and automation Where SLA features are enabled, Lynka can track first response and resolution timing. Automation can surface unassigned tickets, idle work, repeated reopening and SLA risk or breach. Capture the customer issue and ownership correctly. Keep responsibility and history clear. Learn how response and resolution timing differ. Follow a ticket from creation to resolution.